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Knowledgebase : Placing Your Order
     
Sometimes, items sell out faster in the US than they do in the UK, and vice versa. Because of this, a customer might want to order an item from the other country's website. United States residents should order from the US website (www.shukronline.c...
What you need to do after entering your first coupon code is to click "apply". The box will empty so that you can insert the next code. Click "apply," again and repeat the process. When you reach the last page, you should see that all the codes have be...
SHUKR does not process orders over the phone or through the mail. All orders must be placed via our website. We assure you that your financial information is kept private and safe. We use the Internet standard encryption technology known as Secure S...
Sometimes, customers who are ordering from the international site ask if we can mark the packing list to say that the parcel contains a gift, or if we can change the value of the contents so that customs charges will be less. Fortunately, with the ...
We ship to most countries throughout the world. International orders should be placed via our International store here: http://www.shukrclothing.com/international/default.aspx [1]. European and Switzerland orders should be placed from our UK store: ...
If you want to change the addresses on your order, please submit a ticket [1] to our customer support site, choosing the "About My Order" option. Please tell us your name, order number, the address you used, and the address you would like to change...
If you want to know the status of your order, please submit a ticket [1] to our support site , choosing the "About My Order" option. Please tell us your name, email address, and order number, and our customer care specialists will update you with t...
If you want to change your order, please submit a ticket [1] to our customer support site, choosing the "About My Order" option. Please tell us your name, order number, and the items you would like to change. If your order has not yet been processed, ...
In order to place orders using the UK site, you need to create a SHUKR-UK account by going to this page: http://www.shukr.co.uk/login.aspx [1]. [2] Choose a login (user-ID), and a password. You will also need to fill out the shipping and billing add...
It sounds as though the difficulties you are encountering while ordering are due to your cookies settings. Without cookies, you cannot shop online as this is the technology that allows the e-commerce store to remember what you have placed in the cart/s...
Canadian residents should order from SHUKR international [1]. Orders placed from SHUKR international will not be subject to customs fees, and will be delivered via DHL. DHL provides tracking information for all its deliveries. You may still order f...
Sometimes, items sell out faster in the UK or International website than they do in the US, and vice versa. Because of this, you may find an item you want on the other website and wish to order it. European customers, including those residents in t...
If you need help using PayPal or have questions about your PayPal account, you will need to contact PayPal directly or visit their Help Center [1]. We cannot offer any PayPal support. Links: ------ [1] https://www.paypal.com/us/cgi-bin/helpweb?cmd=_help
What you need to do is simply copy and pastes your store credit code into the required field during checkout and click apply to redeem. Should you have any problems applying your voucher, just copy and paste the coupon code into the comments box at ...
Unfortunately, our distribution center cannot comply with any requests to alter the packing slips, or mark out the value of the clothing. We are sorry about this. However, you can write a short gift message on the packing slip when you go through the chec...
Unfortunately, due to time constraints, we are unable to place orders on behalf of our customers. However, ordering is quick, easy, and secure. Simply choose the item's color and size, add it to your basket, and follow the step-by-step directions t...
In the United States, we accept credit and debit cards issued by American Express, Discover, MasterCard, and Visa. We also accept payments using PayPal. In the United Kingdom and our International site, we accept credit and debit cards issued by Ma...
Sometimes, we discover that items that appeared on our inventory as "in stock" when you placed your order are actually sold out. We try to keep our inventory as up-to-date as possible. However, occasionally, an item's inventory will not be updated righ...
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