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Knowledgebase : Placing Your Order
     
Customers in the US should order from our US site, and customers in Canada should order from our Canadian site. Before shopping, please be sure the correct location is selected at the top of the page. If you have selected the wrong location, shipping opti...
If you are having difficulties using your store credit or gift card code, please contact us.
SHUKR does not process orders over the phone or through the mail. All orders must be placed via our website. We assure you that your financial information is kept private and safe. We use the Internet standard encryption technology known as Secure S...
Sometimes, customers who are ordering internationally ask if we can mark the packing list to say that the parcel contains a gift, or if we can change the value of the contents so that customs charges will be less. Fortunately, for many countries SHU...
We ship to most countries throughout the world. For a full list of which countries we ship to, please visit our Shipping Information page
If you want to change the addresses on your order, please submit a ticket [1] to our customer support site, choosing the "About My Order" option. Please tell us your name, order number, the address you used, and the address you would like to change...
You can easily check your order's status via your SHUKR account. From the MY ACCOUNT menu at the top, select ORDER HISTORY.
If you want to change your order, please submit a ticket [1] to our customer support site, choosing the "About My Order" option. Please tell us your name, order number, and the items you would like to change. If your order has not yet been processed, ...
Signing up with SHUKR is easy and allows you to keep track of your orders, shipping, store credit, and returns. * Click SIGN IN at the top of the website and click CREATE AN ACCOUNT * Fill out the information to create your account and click REGI...
It sounds as though the difficulties you are encountering while ordering are due to your cookies settings. Without cookies, you cannot shop online as this is the technology that allows the e-commerce store to remember what you have placed in the cart/s...
Canadian customers can order directly from our Canada site [1]. Please note that all prices are stated in USD. Please be aware that your order may be subject to customs fees and duty taxes imposed by the Canadian government. SHUKR is not responsibl...
Customers in the EU should order from our EU site. Before shopping, please be sure the correct location is selected at the top of the page. If you have selected the wrong location, shipping options will not show up for your location. All locations h...
If you need help using PayPal or have questions about your PayPal account, you will need to contact PayPal directly or visit their Help Center [1]. We cannot offer any PayPal support. Links: ------ [1] https://www.paypal.com/us/cgi-bin/helpweb?cmd=_help
Please contact us in order to use old gift card and store credit codes.
Unfortunately, our distribution center cannot comply with any requests to alter the packing slips, or mark out the value of the clothing. We are sorry about this. However, you can write a short gift message on the packing slip when you go through the c...
Unfortunately, due to time constraints, we are unable to place orders on behalf of our customers. However, ordering is quick, easy, and secure. Simply choose the item's color and size, add it to your shopping bag and follow the step-by-step directi...
We accept credit and debit cards issued by American Express, Discover, MasterCard, and Visa. We also accept payments using PayPal. Regrettably, we do not accept payment by check, wire transfer, or money order. We are sorry for any inconvenience thi...
Sometimes, we discover that items that appeared on our inventory as "in stock" when you placed your order are actually sold out. We try to keep our inventory as up-to-date as possible. However, occasionally, an item's inventory will not be updated righ...
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