Knowledgebase: Returns & Exchanges
There are items missing from my order.
Posted by on 21 April 2013 02:12 PM

Occasionally, items that we believed were in stock when you placed your order are sold out when your order is packed for shipment. We apologize for this. When this happens, we send an e-mail to notify you and explain your options. If you did not receive this e-mail, it is possible that you have not added us to your 'safe sender' list, and the notice went to your bulk, spam, or junk folder.

If an item was dropped from your order, you were either issued a store credit so that you can order a replacement, or a refund. Please submit a ticket using the 'About My Order' option and our customer care specialists will let you know the status of the missing item.
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