Knowledgebase: Returns & Exchanges
Which option is better: store credit or a refund?
Posted by on 21 April 2013 01:54 PM

When returning items you have the option of choosing store credit or a refund. By default, we issue store credit because of the benefits this has over refunds, like entitling you to free return shipping.

Your store credit works the same way as cash. You can use the credit in conjunction with any special discounts or promotional sales that may be offered. Store credit does not expire. Store credit can also be refunded in cash for up to 6 months after it is issued; after that, it can only be used for SHUKR product purchases.

If you opt for a refund, then the cost of return shipping (based on the number of items you wish to return) will be deducted from the amount you paid for the products.

However, we will completely subsidize the return cost and give you FREE return shipping if you opt for Store Credit instead of a refund.

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