Knowledgebase: Returns & Exchanges
Do you issue store credit for returned items?
Posted by on 21 April 2013 01:50 PM

If you want to make an even exchange for size or color, you can opt for our store credit voucher. We will promptly process your return and issue you store credit as soon as you provide us with a verifiable tracking number. 

Store credit vouchers include a shipping credit so that you do not have to pay to have your exchange item sent to you (returns at a value of over $150 will not include a shipping credit since the exchange order is eligible for the FREE shipping offer). Other benefits include:

  • Your price is guaranteed. In the event your purchase was made during a sale, or the price increases after a restock, you are still eligible to purchase your exchange item (for even exchanges only) for the price you paid at the time of the original purchase.
  • SHUKR store credit vouchers do not expire. Our store credit vouchers do not have an expiration date and therefore do not expire. You can hold them indefinitely and use them at your own convenience.
  • You can use them with other offers. Your store credit voucher is the same as cash. You can use the vouchers in conjunction with our other special offers: Mix and Match; FREE hat or Hijab; FREE shipping; and any other special discounts or promotional sales that may be offered.
Shipping is included. Since your store credit voucher will include a credit for shipping, you can take advantage of the credit and add other items to your order. You will only have to pay for the new items and any difference in shipping costs.
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