If for any reason you are dissatisfied with your purchase please return it to us within 20 days of the date of purchase. The cost of returning the unwanted item is paid for by the customer. However, if you require an exchange, or online credit, the shipping charges to mail the exchange items to you will be covered by SHUKR. We will also pay the return shipping costs if the return is a result of our error (for example, you received an incorrect item).

Conditions for Returns:2.  Once logged in, choose “Submit a Ticket”, then select “Returns & Exchanges”.
3. Choose the priority, enter the order number then select Canada as the site.
4. Enter “Tracking number” as the subject, then enter the tracking number and courier name (i.e. Canada Post, DHL) into the message textbox. State your preferred reimbursement method, store credit or refund in the same textbox.  Should any of this information be missing, it may cause a delay with the processing of your return.
5. Click “Submit”. Your ticket number will appear on the screen and you will also receive a confirmation in your inbox.  Keep this email for future reference.  You can also check the status of your return by clicking on the link in your confirmation email.

1. Item is not worn outside of the house
2. Item is in its original new condition
3. Item is not washed
4. Item is in original packaging and has all original tags attached
5. Item is mailed within 20 days from the date of purchase.

If your return does not meet the above criteria, please submit a ticket at http://support.shukrattire.com using the “Returns & Exchanges” option. Tell us which of the conditions are not met and we will suggest a suitable alternative. If we receive the item in a condition that does not meet our return criteria, we reserve the option not to refund the item.

Once you have determined the above conditions have been met, carefully follow the directions below to ensure a timely processing of your return.  Please be sure to submit a tracking number online as explained below in order to avoid delays with issuing store credit.  Refunds are issued after the item(s) have been received and returned to inventory.

Place a copy of the packing slip with the unwanted item(s) into a suitable carton and mail to (be sure to obtain a copy of the tracking number):

J.P. Enterprises
1290 Blundell Road
Unit #5
Mississauga, Ontario
L4Y 1M5

1.  Go to http://support.shukrattire.com, register and/or log in.