To Submit a Return, please follow the steps below:
1. Log into your account.
2. From the list of orders displayed, find the order you would like to
return items from, and click “view order.” Then, using information found
in that order, please please submit a ticket to our Returns and Exchanges queue listing the following information:
a. The order number that you are returning items from.
b. The item(s) you are returning (copied and pasted from the order).
c. The reason for return.
d. Confirm that the return matches our criteria.
3. A return number will be emailed to you. Please keep a note of this number.
4. Write your return number on a piece of paper, and place it inside the
box, along with your receipt. Please note that we will not accept any
returns without a return number.
5. Return the item via Royal Mail - Signed for Delivery. Note: be sure
to purchase a delivery confirmation number (Signed for - Orange Slip)
for 0.75p for your package.
