06 Sep 2010
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Placing Your Order
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The knowledgebase is organized into different categories; please select a category that you are interested in. You can also search the entire knowledgebase by entering keywords in the navigation bar beside this text.
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Can I place an order over the phone or through the mail?
If I tell you what I want, can you place the order for me?
What forms of payment does SHUKR accept?
I live in Canada. Which site do I order from?
Do you ship international orders?
I am a UK or International user. How do I create my SHUKR-UK account?
I received a SHUKR gift certificate or store credit. How do I use it?
I’m having problems combining my gift certificate / store credit with special offers.
I can’t place more than one item in my shopping bag.
What happens if an item I ordered is not in stock when the order is processed?
How do I find out what my order’s status is?
How do I remove or replace an item on my order?
How do I change the shipping or billing address on my order?
I live in the US or Canada. Can I order from the UK?
I live in Europe. Can I order from the US website?
Can you mark the packing list to say "gift" or lower the value for customs?
I'm giving this as a gift. Can you mark out the value on the packing slip?
I need help using PayPal
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Main Categories
Placing Your Order (18)
Shipping & Delivery (7)
Returns & Exchanges (15)
General Queries (34)
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