Can I place an order over the phone or through the mail?

If I tell you what I want, can you place the order for me?

What forms of payment does SHUKR accept?

I live in Canada. Which site do I order from?

Do you ship international orders?

I am a UK or International user. How do I create my SHUKR-UK account?

I received a SHUKR gift certificate or store credit. How do I use it?

I’m having problems combining my gift certificate / store credit with special offers.

I can’t place more than one item in my shopping bag.

What happens if an item I ordered is not in stock when the order is processed?

How do I find out what my order’s status is?

How do I remove or replace an item on my order?

How do I change the shipping or billing address on my order?

I live in the US or Canada. Can I order from the UK?

I live in Europe. Can I order from the US website?

Can you mark the packing list to say "gift" or lower the value for customs?

I'm giving this as a gift. Can you mark out the value on the packing slip?

I need help using PayPal

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What are the shipping times for the United States?

How much is shipping within the United States?

What are the shipping costs to Canada?

What are the shipping costs within the UK?

What are the shipping costs for Western Europe?

What are the shipping costs for International orders?

How do I find out what my order’s delivery status is?

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What is your returns & exchanges policy?

Do you issue refunds for returned items?

Do you issue store credit for returned items?

Which option is better: store credit or a refund?

How do I exchange an item?

How do I submit a return in the US?

How do I submit a return in the UK?

I'm having trouble with the automated returns process

What do I do if I received a defective item?

My jersey garment shrank. Is it defective?

The garments I ordered don’t fit me the way I’d like them to.

There are items missing from my order.

You sent the wrong item. What do I do now?

How do I submit a return in Canada if I ordered from the US site?

How do I submit a return in Canada if I ordered from the Canada site?

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I do not know my password, how can I recover my password?

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